Businesses often tout their commitments to great customer service. Sometimes they succeed in their endeavors and sometimes they fail. Okay, more often than not, they fail...and these days the bigger the business, the more prevalent stories of customer service nightmares seem to be. Think about it. If you sell 100 TVs, it's pretty easy to make those 100 people happy. If you sell 10,000 TVs, chances are someone in that group of 10,000 is going to have an issue of some sort. Maybe the TV … [Read more...]