When I published my "Best Buy's Reputation Management Nightmare" post, Darren Slatten (a.k.a. SEO Mofo) left a brief comment about his horrific customer service experience with Best Buy. At that time he offered to share the letter he wrote to Best Buy regarding his experience so I could post it for my readers. Are you kidding? OF COURSE I'd like to post it! So here it is. In all it's level-headed glory...which, for those of you who know Darren, is a bit shocking, to say the least! I admire … [Read more...]